Job Summary: Responsible for providing high-value, differentiated customer service to Delta’s top corporate and agency accounts via incoming phone call or e-mail as well as proactive outbound communication. Provides accounts with information regarding sales programs and policies, resolve agency ticketing issues, interpret fare rules and issue resolution. Candidate may be assigned to various types of inbound calls or other responsibilities that may require additional training and initiative in position. This position is also responsible for building and maintaining strong customer relationships and negotiating effective business decisions with positive results that support sales strategy and Delta’s high-value accounts. Supports the sales organization as liaison on behalf of the sales team by providing program information, research and resolution of service failures, attend joint sales calls/customer events and participate in outbound sales blitzes to support new sales programs, products, services and Delta’s position in the marketplace. Successful candidate must remain knowledgeable and current on Delta products and policies. Schedule flexibility is a must, as work shifts vary from overnight, weekend, rotating and fixed schedules with variable days off, based upon operational need. Practices safety-conscious behaviors in all operational processes and procedures.
Job Qualifications: Bachelor’s degree preferred or 2 years equivalent work experience in a call center, customer service, marketing or sales positions. Current or past experience in Reservations Sales or travel agency and knowledge of Axis, GDS systems and DL Term preferred. Must have excellent customer service skills and ability to effectively negotiate sound business decisions and apply creative problem solving techniques. Possess strong interpersonal, verbal and written communication skills and ability to work well with others in a team environment. Demonstrates the ability to effectively prioritize multiple activities and utilize strong organizational skills to manage time. Working knowledge of travel agency distribution and procedures is a plus. Proficient PC skills, including use of Microsoft Office Suite is preferred. Must be willing and able to travel occasionally and must be performing satisfactorily in current position. Proficiency in English, Korean and (or) Mandarin required.
Please send in your resume if you are interested.
Boh Ying Leong
Delta Air Lines
DELTA | AIR FRANCE | KLM | ALITALIA
Global Sales Support